Note: You have to login or signup then go to your account, you will see the 2 sections named: My ticket and Submit a ticket.
- Support Prestashop 1.3.x and 1.4.x, Prestashop 1.5
- Manage workflow better: assign work quickly (can assign automatically) through unlimitted departments.
- Effective email template, email are sent automatically with defined cases.
- You can customize the email message.
- Manange tickets in a flexible way.
- Trace the ticket's history.
- Powerfull and user-friendly admin features.
- Ticket auto-closure.
- Assign custom fields to departments
- Increase workflow with automatic ticket assignment
- With Dashboard, Admin can manage Department, Status, Priority, Staff easily.
- Admin/staff can quickly response customer's ticket in urgent situations.
- Recent Message in back-end helps admin have quick look on support process.
- The Status board gives you the statistics of ticket devided into ticket's status. Based on this, you can define support plan.