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Lof Helpdesk Prestashop Module

Lof HelpDesk Prestashop Module - a perfect customer care and support prestashop module for your webiste with an effecient case tracking and resolution system indispenable for a successfull e-commerce business. The module has high level of personalization and will satisfy all of your customer support need. With a help desk ticketing system, it will allow you to provide prompt and effective support to your customer. And your staff members will spend less time to support, improve efficency. No doubt that HelpDesk is the best solution to help raise your customer care and support level up to the mark.

 

DEMO

Font-End Demo:

http://demo4coder.com/prestashop/prestashop_1.5.6.0

User: This email address is being protected from spambots. You need JavaScript enabled to view it.

Pass: frontdemo123

Note: You have to login or signup then go to your account, you will see the 2 sections named: My ticket and Submit a ticket.

Back Office:

http://demo4coder.com/prestashop/prestashop_1.5.6.0/admin123/

User: This email address is being protected from spambots. You need JavaScript enabled to view it.

pass: admindemo123

Features:

  • Support Prestashop 1.3.x and 1.4.x, Prestashop 1.5, Prestashop 1.6
  • Manage workflow better: assign work quickly (can assign automatically) through unlimitted departments.
  • Effective email template, email are sent automatically with defined cases.
  • You can customize the email message.
  • Manange tickets in a flexible way.
  • Trace the ticket's history.
  • Powerfull and user-friendly admin features.
  • Ticket auto-closure.
  • Assign custom fields to departments
  • Increase workflow with automatic ticket assignment
  • With Dashboard, Admin can manage Department, Status, Priority, Staff easily.
  • Admin/staff can quickly response customer's ticket in urgent situations.
  • Recent Message in back-end helps admin have quick look on support process.
  • The Status board gives you the statistics of ticket devided into ticket's status. Based on this, you can define support plan.
  • ...